enterprise / applied ai
Cigna
Connecting discovery, service design and applied AI to improve operational work.
Solution Director
Discovery · Applied AI · Team delivery
AI enablement · Discovery & facilitation · Product & service design · Business & leadership
The situation
Understand a complex operational service and identify where a practical digital change could help. The starting point was the people doing the work and the outcomes the business needed.
My contribution
I led customer discovery and solution direction, working with the customer and delivery team to connect business needs with implementation.
The work
Used discovery and service design to build a shared understanding of the work, agree priorities and shape a practical solution direction. Client-specific workflows, systems and implementation details are omitted from this public overview.
The result
The engagement brought discovery, service design and team delivery together around an agreed direction. Detailed deliverables and operational results remain private.